Back To Schedule
Wednesday, March 20 • 10:30am - 11:30am
Team Troubleshooting: A Collaborative Approach to Public Library Tech Support

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Library staff often have a wide range of skills, abilities, and comfort levels with technology. Some are terrified of pressing buttons while others feel comfortable pressing buttons they shouldn’t. Some public libraries have actual IT departments, while others have “someone who’s good with computers.” Regardless of the size or scope of IT support, a formal collaborative approach not only lightens the workload, but it can empower staff and improve morale. This session describes one public library’s experimental solution for IT support.

avatar for Erin Gitchell Thompson

Erin Gitchell Thompson

Technology Librarian, Cedar Falls Public Library

Wednesday March 20, 2019 10:30am - 11:30am CDT
Weyerhaeuser Boardroom