Every year training is a struggle. Our student staff need to remember how to handle a variety of different scenarios, many of which don’t happen frequently enough for them to have memorized. Giving students enough practice so they know how to handle a situation is made more difficult by the need to have training be asynchronous. Recently I discovered a new tool and decided to use an old school technique to train our students how to handle various customer service interactions. It may not have been designed for it, but Moodle’s Lesson activity is ideal for creating choose your own adventure training. During this session we will choose our own adventure while learning how to create a lesson activity, what side quests to avoid, and end up with a successfully trained staff.
