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Thursday, March 21 • 1:00pm - 2:00pm
Better Questions for Better Usability

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Usability testing is invaluable for helping us understand what our users want and need, and asking good questions can help us gain the most insight. Usability testing questions that are relevant, clear, and inclusive are key to discovering what good usability really means for our users. The Hennepin County Library usability team will share what we’ve learned from our ongoing usability testing about creating the best and most helpful usability tasks. We’ll also share tips on helpful follow-up questions and how to use questions to redirect usability participants that go down unexpected paths. Whether you're new to or experienced with usability testing, thoughtful focus on your questions can help make your testing more effective and relevant.

avatar for Tony Hirt

Tony Hirt

Senior Librarian, Web & Online Services, Hennepin County Library
Tony Hirt (he/him/his) has been a public librarian with Hennepin County Library for eight years. He previously worked in children’s publishing, in a law library, and on a help desk. Tony loves providing reference services and improving the online patron experience through ongoing... Read More →
avatar for Amy Luedtke

Amy Luedtke

Acting Coordinating Librarian, Hennepin County Library--Web and Online Services
Amy has been a public librarian with HCL for almost twenty years and has been a children's librarian, a teen librarian, and a branch manager. Amy loves being able to combine her experiences of serving youth and families with the field of web user experience. Amy received her MLS from... Read More →
avatar for Stephanie Rosso

Stephanie Rosso

Principal Web Developer, Hennepin County Library

Thursday March 21, 2019 1:00pm - 2:00pm CDT
JBD Lecture Hall